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  • Service: 09 573 0877 Spares : 09 573 0015


     

    FAQ's / Tips and Tricks

    Categories
    Clothes Dryers
    Dishwashers
    Garbage Disposals
    Kitchen Ranges
    Kitchen Ranges - Electric
    Kitchen Ranges - Gas
    Refrigerators
    [Washing Machines]

    1.) Washer Safety Tip

  • Before making repairs, pull the plug and turn off the faucets. Note: Appliance models vary, see your owner's manual for information specific to your washer

  • 2.) Oversudsing

  • Oversudsing causes leaks and blocks drains. To reduce the suds, pour 1/2 cup white vinegar mixed with some cold water into the washer. Next time, use less detergent (try low-suds type).

  • 3.) Water temperature not right?

  • Be sure the taps are fully open, screens in the water inlet valve or hoses aren't clogged, and there's lot's of hot water.

  • 4.) Washer won't spin or begins to vibrate.

  • The wash load may be too large or out of balance. Try removing some of the items or redistribute the load.


  • 5.) Washer Safety Tip

    Possible Problems :
  • Before making repairs, pull the plug and turn off the faucets. Note: Appliance models vary, see your owner's manual for information specific to your washer
  • Possible solutions :

    6.) When your washer doesn't work.

    Possible Problems :
  • Proper power supply.
  • Unplugged or defective cord.
  • Blown fuse or circuit breaker.
  • Kinked water supply or drain hose.
  • Possible solutions :
  • Repair power supply.
  • Plug in or replace cord.
  • Replace fuses or turn circuit breaker back on.
  • Straighten the kink. If you can't, replace the hose

  • 7.) Washer doesn't fill.

    Possible Problems :
  • Blocked water inlet screens.
  • Clogged filters
  • A kink in one of the hoses
  • Timer that is not set
  • Defective timer or temperature selector.
  • Possible solutions :
  • Clean or replace water inlet screens.
  • Check the inlet hose filters and clean them.
  • Straighten the water supply hoses.
  • Turn the timer slightly or press the buttons firmly.
  • Replace timer or temperature selector*
  • *Problem is best left to a professional.

  • 8.) Water temperature not right?

    Possible Problems :
  • Be sure the taps are fully open, screens in the water inlet valve or hoses aren't clogged, and there's lot's of hot water.
  • Possible solutions :

    9.) Washer doesn't agitate.

    Possible Problems :
  • Loose or broken drive belt.
  • Defective agitator solenoid.
  • Possible solutions :
  • Tighten or replace belt
  • Replace agitator solenoid*
  • *Problem is best left to a professional.

  • 10.) Washer doesn't spin.

    Possible Problems :
  • Loose or broken drive belt.
  • Defective lid safety switch, timer, or spin solenoid.
  • Possible solutions :
  • Tighten or replace belt.
  • Replace switch, timer, or spin solenoid.*
  • *Problem is best left to a professional.

  • 11.) Washer doesn't drain.

    Possible Problems :
  • Jammed or defective drain pump.
  • Possible solutions :
  • Clear jam.
  • Replace pump*
  • *Problem is best left to a professional.

  • 12.) Washer vibrates excessively.

    Possible Problems :
  • Machine or load in machine isn't level.
  • Defective snubber.
  • Loose basket.
  • Worn basket support.
  • Possible solutions :
  • Adjust leveling feet or load in machine.
  • Repair or replace snubber.*
  • Tighten basket hold-down nut.
  • Replace support.*
  • *Problem is best left to a professional.

  • 13.) Washer doesn't shut off.

    Possible Problems :
  • Disconnected air hose.
  • Defective water inlet valve.
  • Possible solutions :
  • Reconnect hose to water level switch.
  • Replace water inlet valve.*
  • *Problem is best left to a professional.

  • 14.) Washer fills but motor doesn't start.

    Possible Problems :
  • If motor hums, jammed drain pump or defective motor.
  • Tripped or defective overload protector.
  • Possible solutions :
  • Unjam pump.
  • Replace motor if defective.*
  • Reduce wash load.
  • Let protector reset and replace if defective.*
  • *Problem is best left to a professional.

  • Service: 09 573 0877 Spare Parts: 09 573 0015
    2/59 Carbine Rd (Entrance in Arthur Brown Place), Mt Wellington Auckland, Open Mon to Fri: 7:30am - 5pm, Sat: 8am - 12pm, (closed long weekends)